Omni-Assistant

Technology

SaaS solution

The Omni-Assistant QMS software suite is a cloud-based solution.

No servers to maintain

Spend more time managing your Quality, less time planning budgets for servers or waiting for your IT team in order to set a priority on your project. The Omni-Assistant team makes it easy for you, within a week from purchase, you’ll have access to your Omni-Assistant QMS from any device with an internet connection and a web browser.

Always available, we guarantee it

For over ten years we have maintained world-class availability and reliability. The Omni-Assistant QMS software has an impressive track record of 99.999976% availability. This equates to only 2 hours of service interruptions over 10 years.

Automatic scaling (Autoscaling)

Whenever your site needs additional server resources there is no worry about performance. Your software will always be fast as the Omni-Assistant will automatically scale-up to meet your needs.

Omni-Assistant

Security first

Omni-Assistant is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, fully redundant and secure infrastructure.

Behind the scenes is a secure, sophisticated infrastructure built to protect your data while being transferred, stored, and processed.

We are continuously assessing risks and improving the security, confidentiality, integrity, and availability of our people and our systems.

ISO 27001 (Information Security Management)

The ISO 27001 code of practice used by the Omni-Assistant is recognized as the premier information security management system (ISMS) standard around the world.

Omni-Assistant also makes use of the security best practices detailed in ISO 27001. Our third-party data centers undergo regular ISO 27001 audits to verify their security practices. We regularly review the results of these audits - or perform vendor security reviews if an audit report is not available - as part of our information security management program.

Data centers

Omni-Assistant systems are hosted at third-party data centers located at several locations. These providers are responsible for the physical, environmental, and operational security controls that comprise the Omni-Assistant infrastructure. We are responsible for the logical, network, and application security of the Omni-Assistant infrastructure proprietary equipment hosted at these data centers.

Verifying our security practices

In addition, we contract independent third-party auditors to test our systems and controls against the most widely-accepted security standards and regulations in the world.

Omni-Assistant

Privacy and data protection

Your organization's privacy and data protection are critical to your people and your customers. We feel the same way.

Trust is at the core of any SaaS platform today. Without it, people will lack confidence in your ability to deliver. With it, you set the foundation for a successful, long-lasting business relationship.

Privacy Policy

Omni-Assistant is 100% committed to the principle that any information provided to us by our customers is private. We will never sell, rent, share, or otherwise disclose your information to anyone. Period.

Encryption of data in transit

Omni-Assistant uses Transport Layer Security (TLS 1.2+) for data transfer, creating a secure tunnel protected by the 256-bit Advanced Encryption Standard (AES).

Encryption of data at rest

Our enterprise-grade storage units use FIPS 140-2 validated encryption maintaining at all times an AES-256 data-at-rest encryption.

Encryption of data fields

To further protect your sensitive data, Omni-Assistant can encrypt specific data columns within the database using the 256-bit Advanced Encryption Standard (AES). This level of encryption is recommended for customers that intend to capture Protected Health Information (PHI) and/or Personally Identifiable Information (PII). This encryption is available to Enterprise customers and those subscribed to the Omni-Bunker service.

HIPAA/HITECH

The Omni-Assistant team will sign business associate agreements (BAAs) with Omni-Assistant Enterprise customers who require them in order to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Omni-Assistant

Business continuity management

Resilience. While it's an admirable quality for a person to possess, it's absolutely critical for business. Safeguarding your data and ensuring business continuity are a must in today's 24/7 business environment.

Omni-Assistant takes a common-sense approach: customers should expect no less from a SaaS provider than world-class availability and reliability.

Up to 99.995% Availability. Guaranteed.

In order to ensure optimal system availability, all critical components and functions of Omni-Assistant are duplicated and/or fault tolerant. This means that the Omni-Assistant will continue to operate properly in the event of the failure of any of its components.

Omni-Assistant customers that subscribe to the Omni-Bunker service benefit from:

An availability guarantee of 99.995% - a maximum 30 minutes downtime per year
Recovery Point Objective (RPO) of 2 minutes
Recovery Time Objective (RTO) of 30 minutes

Omni-Assistant Standard customers receive:

An availability guarantee of 99.5% - a maximum 4 hours of downtime per month
Recovery Point Objective (RPO) of 30 minutes
Recovery Time Objective (RTO) of 4 hours

Omni-Assistant

Deployment

Our experienced Client Success Group leads the client implementations.

Our services include:

Project Management
Transfer of your information utilizing a bulk upload feature (when required)
System Administrator Training
Record and upload Training onto your Omni-Assistant for quick refreshers and to train new System Administrators
Configuration Support and Best Business Practices

We offer a flexible 5 step deployment:

Our best practices and deployment process provides for a strong foundation for each client’s unique requirements. Our process is flexible with optional start points i.e., Information Gathering or Training.

A smooth software deployment process is vital for organizations and the key to success is a well-thought-out plan. To ensure smooth deployment we observe and follow our effective step-by-step process to ensure project success and delivery of expected results.

Our deployment process is initiated with a project kick-off meeting to provide context, project management steps and clear communication of information that the team will need. It provides the opportunity to set the tone for work to come and most-importantly establish common goals.

Of paramount importance and consideration is understanding your priorities, desired timelines, ROI goals, expectations and any challenges.

Depending on the scope and client needs, timelines can range from as little as 2.5 months up to 16 months.

Throughout the implementation our dedicated team of professionals are always available to you as well as maintain a detailed project plan each step of the way.